Frequently Asked Questions
Frequently Asked Questions
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Why should I book directly on this website?
Booking direct means you're dealing with us, the Westwood family — which gets you the best available rate, no third-party fees and direct access to the team if you need to coordinate things like an airport shuttle pickup.
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What are your check-in and check-out times?
Check in from 2.00pm – 8.00pm Monday to Fridays
Check in from 2.00pm – 7.00pm Weekends and Public Holidays
Check out is 10.00am
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What if I'm arriving outside reception hours?
Contact our friendly team during office hours, 24 hours prior to your arrival date if you will be arriving outside of those hours so we can arrange an after hours check in
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Do you offer an airport shuttle?
No, we do not offer a direct airport transfer, but you can arrange one through SKY BUS - https://www.skybus.com.au/buy-tickets/
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Do you have EV charging?
Yes — we have an EV charging point on-site.
***Fees apply
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Is parking free?
Yes — free on-site parking is available for all guests, and we cater for larger vehicle parking too (vans, motorhomes, trailers, bus/coach groups).
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Are the rooms non-smoking?
Yes — all rooms at Werribee Park Motor Inn are non-smoking.
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Do you have Wi-Fi?
Yes — free Wi-Fi is available in every room and throughout the property.
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Do rooms have a TV?
Yes — every room has a TV with Foxtel channels.
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Do rooms have a fridge or microwave?
Yes — every room features a bar fridge, a microwave, a toaster, an electric kettle, and tea and coffee facilities, glassware, crockery, and cutlery.
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Do you offer breakfast?
Yes – we offer Room service Breakfast, Lunch and Dinner
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Is there a pool?
Yes — we have an outdoor swimming pool, plus BBQ facilities for guest use.
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Do you have a spa room?
Yes — our Spa Rooms feature a queen bed and a private double spa bath alongside all standard in-room amenities. Perfect for anniversaries and special occasions.
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Do you have family rooms?
Yes — our 2-Bedroom Family Rooms have two separate sleeping areas, with the same in-room amenities you'll find throughout the property.
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Are all rooms on the ground floor?
Yes — the entire property is single-level, including the Accessible (Disability) Room. There are no stairs anywhere on site.
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Do you have an accessible / disability room?
Yes — we have a purpose-designed Accessible Room on the ground floor with step-free access and accessible bathroom features.
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Pets
No animals are allowed in the rooms or on the property, this includes the carpark and in any vehicles.
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Cot\Rollaway
Additional bedding for babies, kids, and adults available. Additional fees apply.
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Cancellations, Amendments and Pre Payment Policy
Prepayment – We do not take pre-payment for your reservation; your credit card provided at time of booking guarantees your booking and will be charged on the day of check in or in the event the cancellation policy or amendment terms have required us to charge the card.
Non-Refundable – If you have booked a non-refundable booking, full payment will be taken at time of booking. This payment is non-refundable and no changes or refunds can be claimed or made.
Cancellations and Amendments - Need to be made 24 hours prior to your reservation date, otherwise 1 night’s fee or full amount will be charged to your credit card given at time of reservation.
Group Cancellations and Amendments - Bookings of 5 rooms or more require changes to be made by 12pm, 7 days prior to your reservation date, a group booking will also require a $50.00 per room deposit at time of booking, this will be taken off your nominated card and total room fee at the time of booking or a pay link can be arranged. If a cancellation or amendment is not made within the 7 days to arrival date, we will cancel the booking but retain the deposit per room and payment equal to 1 night per room.
Bond - Debit cards will be preauthorised with a $200 security bond on arrival. You may use a valid credit card, or a debit card that will be preauthorised, this will cancel on your account upon check out, should there be no incidents or incidentals during your stay.
Housekeeping
If your stay includes a Public Holiday, please note that room servicing will not be available on those days, but you can contact the motel reception for anything you may require.
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Housekeeping
If your stay includes a Public Holiday, please note that room servicing will not be available on those days, but you can contact the motel reception for anything you may require during office hours.
